By Editor
Businesses across Africa are sacrificing profitability, productivity and long-term competitiveness because of poor information management, outdated technology infrastructure and weak data governance, the Chief Executive Officer of ARRAVO, Ayo Adegboye, has warned.
Speaking at the Nigerian-South African Chamber of Commerce (NSACC) Breakfast Meeting in Lagos, themed “The Hidden Cost of Information Management: What Businesses Are Still Missing,” Adegboye said many organisations underestimate the financial impact of inefficient document management, fragmented IT systems and poor data governance, even as digital transformation and artificial intelligence (AI) reshape the global business landscape.
He warned that companies that fail to modernise their information management systems risk losing efficiency, increasing operating costs and falling behind more digitally agile competitors.
“Digital transformation is no longer optional; it is inevitable. Businesses that embrace it will reduce costs, improve efficiency and remain competitive. Those that delay risk being left behind.”
According to Adegboye, information management has become one of the most overlooked cost centres within many organisations, contributing to duplicated processes, cybersecurity vulnerabilities, slower decision-making and declining employee productivity.
He urged business leaders to stop treating technology as merely a support function and instead recognise it as a strategic asset capable of driving innovation, operational efficiency and sustainable growth.
Adegboye also advocated wider adoption of shared digital infrastructure and managed services, arguing that organisations can significantly reduce operating costs while focusing resources on their core business activities.
Drawing an analogy with pharmaceutical distributors who consolidate logistics before competing in the marketplace, he said businesses should adopt a similar approach to technology infrastructure.
“The competition is not in the infrastructure; the competition is in serving customers. Shared services reduce costs without reducing competitiveness.”
He noted that regulators, including the Central Bank of Nigeria (CBN), are increasingly encouraging shared technology infrastructure to improve operational resilience, efficiency and cost management across sectors.
Adegboye explained that ARRAVO, formerly Business Connexion (BCX) Nigeria, has evolved into a regional technology company operating in Nigeria, Ghana and Francophone West Africa, providing cloud computing, cybersecurity, enterprise software, artificial intelligence, Internet of Things (IoT), data analytics and managed IT services.
Highlighting one of the least recognised operational expenses, Adegboye said many organisations significantly underestimate the true cost of printing.
According to him, multiple printers, fragmented procurement, maintenance, paper consumption and toner replacement combine to create substantial operational costs that often escape executive attention.
“Many executives think printing is simply about buying paper and toner cartridges. It is much more than that. Printing represents one of the largest operational expenses after personnel costs in many organisations.”
He revealed that one of Africa’s largest banks reduced its printing costs by approximately 60 per cent after implementing ARRAVO’s Managed Print Services (MPS), despite only a marginal decline in print volumes.
“The savings came from better management, centralised control and stronger security—not simply printing fewer documents,” he said.
Adegboye explained that Managed Print Services provide centralised print management, secure document authentication, cloud-enabled printing, predictive maintenance and real-time monitoring, enabling organisations to reduce capital expenditure while improving operational efficiency.
He added that the growing adoption of Electronic Document Management Systems (EDMS) and Enterprise Content Management (ECM) solutions is enabling businesses to digitise records, improve access to information and accelerate decision-making.
AI-powered search technologies, he noted, now allow employees to retrieve documents using voice commands and natural language queries, dramatically reducing the time spent searching for business information.
Adegboye cited ARRAVO’s collaboration with Nigeria’s justice sector, where digitised court records and electronic case management systems have improved document retrieval, enhanced transparency and strengthened service delivery.
He also highlighted the growing use of shared data centres, disaster recovery infrastructure and remote network monitoring services as practical ways organisations can reduce operational costs without compromising cybersecurity or regulatory compliance.
The ARRAVO CEO further advocated the adoption of Hardware-as-a-Service (HaaS), under which businesses lease laptops and other IT equipment instead of purchasing them outright, allowing technology providers to manage maintenance, upgrades and lifecycle support while converting capital expenditure into predictable operating expenses.
He said AI-powered automation is also transforming employee onboarding and IT support by automating device configuration, user access management and service requests, reducing response times and improving operational efficiency.
“If your business is banking, your focus should be banking—not managing printers, laptops or network infrastructure. If your business is oil and gas, your competitive advantage lies in producing energy, not maintaining IT systems.”
He urged organisations to concentrate on their core competencies while outsourcing specialised technology functions to trusted service providers.
Earlier, Chairman of the Nigerian-South African Chamber of Commerce, Ije Jidenma, called for stronger economic cooperation between Nigeria and South Africa despite recent diplomatic and social tensions.

She warned that deteriorating bilateral relations and recurring anti-immigrant sentiments could undermine trade, investment and investor confidence between Africa’s two largest economies.
“The relationship between Nigeria and South Africa is the very essence of this Chamber. Our mandate is to promote and advance the interests of businesses across both countries, and we will not be distracted from that mission.”
Jidenma disclosed that the Chamber would engage stakeholders through the Joint Ministerial Advisory Council and the Nigeria-South Africa Bi-National Commission to address issues affecting businesses operating in both countries.
She said attacks on businesses and growing anti-immigrant sentiments undermine economic cooperation and damage Africa’s investment climate.
“It is not good for South Africa, it is not good for Nigeria, and certainly not good for Africa. We are already witnessing the economic consequences through business disruptions and cancelled international engagements.”
She urged both countries to deepen trade, investment and technology partnerships, describing stronger intra-African collaboration as essential to building resilient economies amid growing global uncertainty.
Jidenma also stressed that weak information governance, poor data quality and inadequate cybersecurity continue to impose hidden costs on businesses.
“Data has become the new oil. But like crude oil, it only creates value when it is properly governed, protected and transformed into actionable intelligence.”
She said cloud computing, artificial intelligence and digital commerce have transformed information management from a back-office support function into a strategic business capability.
“As Nigeria, South Africa and the wider African business community embrace digital transformation, organisations that manage information effectively will be best positioned to thrive in the future.”